Save 15% on Trident Collection this weekend with code SUN15 – ends midnight Sunday 22 April

FAQs

If you can’t see an answer to your question below, contact us and we’ll be happy to help. Below are some commonly asked questions that may help you make your choice.

  • 60|60 Guarantee

    Information about our industry-leading 60|60 Guarantee is here.

  • Do you have any discount codes or can I get a better deal?

    Current discount codes and vouchers are shared via our email and social media. Sign up to receive our emails in the footer below and follow us on Facebook, Instagram or Twitter.

    We don’t tend to offer one-off, group or repeat purchase discounts as our watches already represent excellent value.

  • What size leather strap or steel bracelet should I choose for my watch?

    Standard sized straps fit the majority of people, and steel or mesh bracelets can be resized to suit mosts wrists, but if you want to be sure you are ordering the right size, follow these steps to measure your wrist, then compare to our chart:

    • Wrap a piece of paper or string around your wrist and at the point of overlap make a mark with a pen.
    • Measure the length of paper to the marked point.
    • Match your measurement to the diagram below to find out your options.
    14cm15cm16cm17cm18cm19cm20cm21cm22cm23cm24cm25cm
    Standard Strap
    Fits the majority of wrists
    XS Strap
    For very slender wrists
    contact us
    We'll see if we can help
  • What does ‘preorder’ mean?

    Preorder means that this watch is not yet ready and we’re waiting for its first delivery (or we’re temporarily out of stock). The preorder date is the date we expect it to be ready to ship to customers.

    NB: If you order a preorder watch, we will not charge credit card payments until it is ready to be shipped. For payments by PayPal, the funds will be taken immediately.

  • Can I part-exchange my watch?

    We do not offer a part-exchange service. Sorry.

  • Do you offer interest-free finance?

    Yes, provided you are UK Resident and your order meets the minimum order value for finance is £500. You can apply on our website, by following the usual watch product selection and checkout process.

  • How do I return a watch to you?

    We take returns via post only – we have no facility at 1, Park Street for managing returns. Information about how to return a watch is here

  • Do you have a list of stockists?

    We only sell direct through this website, or you can arrange a visit to our showroom in Maidenhead, just to the west of London.