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Service & repairs

With care, your Christopher Ward watch should last you a lifetime. You can find care instructions in your owner’s handbook. If you can’t find the handbook for your particular watch, please get in touch.

If your watch has been in an accident, is faulty, or you would just like to give it some t.l.c. with a service by one of our expert technicians, we can help you out.

To book a service or repair, you will need to complete the following form so we can start planning what your watch needs.

Once you have submitted your form, we will review it and be in touch with details of what we believe is specifically required for your watch, the cost and any logistical information including the estimated time.

If it’s a repair to your movement that is required, and the watch was purchased within the last five years, it is highly likely we will repair or replace the movement free of charge under our 60:60 Guarantee. This will be confirmed when we receive the watch.

Top tip: If your watch has a quartz movement and it has stopped working, it is often just a battery change that is required, rather than the movement that needs repairing. We are happy to change the battery for you and will let you know the cost beforehand.

  • Do you service and/ or repair watches from other brands?

    No, we only service and repair Christopher Ward watches and have no components relating to any other brands

  • What is the status of my repair/ service?

    You can email us at repairs@christopherward.co.uk.